1. Controller
The data controller responsible for your personal data is:
JAPANCRAFTS Limited
2. Information We Collect
When you use our Site, we may collect the following types of data:
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Personal Information: name, billing address, shipping address, email address, phone number, payment details.
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Order Information: details of the products you purchase, order history, delivery information.
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Technical Data: IP address, browser type, device information, cookies, and analytics data.
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Marketing Preferences: your consent choices for receiving marketing emails and promotions.
3. How We Use Your Information
We use your personal data for the following purposes:
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To process and deliver your orders.
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To provide customer service and respond to inquiries.
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To send transactional emails (order confirmations, shipping updates).
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To improve and personalize our website and product offerings.
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To send you marketing communications (if you have consented).
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To comply with legal obligations.
4. Legal Bases for Processing (GDPR / UK GDPR)
We process your personal data based on the following legal grounds:
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Performance of a contract (e.g., to fulfill your order).
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Consent (e.g., for marketing emails).
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Legitimate interests (e.g., to improve our services, prevent fraud).
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Legal obligation (e.g., accounting and tax records).
5. Sharing Your Information
We may share your personal data with:
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Service providers (e.g., payment processors, shipping companies, IT and hosting providers).
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Legal authorities if required by law.
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Analytics and advertising partners (e.g., Google Analytics, Meta Ads) to help us improve marketing, where you have consented.
We never sell your personal data.
6. International Data Transfers
As we are based outside the EU/UK, your data may be transferred to and processed in countries that may not offer the same level of data protection. In such cases, we take measures (e.g., Standard Contractual Clauses) to protect your personal data.
7. Data Retention
We retain your personal data only as long as necessary:
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Order and transaction data: retained for legal/accounting obligations (usually 6–10 years).
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Marketing data: until you withdraw your consent or unsubscribe.
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Technical and analytics data: retained only as long as necessary for website optimization.
8. Your Rights (EU/UK Data Subjects)
You have the right to:
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Access the personal data we hold about you.
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Request correction or deletion of your data.
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Restrict or object to processing.
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Withdraw consent (for marketing).
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Request data portability.
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Lodge a complaint with your local data protection authority.
To exercise your rights, please contact us at: [Insert Contact Email].
9. Cookies
We use cookies and similar technologies to improve user experience, analyze website traffic, and deliver personalized content/ads. You can manage your cookie preferences in your browser settings.
10. Third-Party Services
Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites.
11. Security
We implement reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse.
12. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the effective date updated.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
JapanCrafts.co
Email: support@japan-crafts.store
